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FAQ

Shopping

How can I find out more about Canadian, Eh! Gift Shop?

Keep visiting our online store and our social media profiles to find out more about what’s happening at Canadian, Eh! Gift Shop, including new arrivals, offers, news, and more.

Where is Canadian, Eh! Gift Shop Physical Store?

We don’t have a physical store, Canadian, Eh! Gift Shop is an online store powered by Print-On-Demand service.

I forgot my username and password. Can you help?

If you forgot your password, just click the “Lost your password?” link and we will send you an automated email with a link to create a new password.

How do I shop online?

When you’ve finished adding items to your shopping cart, click on “Cart”. Click “View Cart” to look at the items and update quantities. Click “Checkout” to check out and purchase your items.

Once you have placed your order, you will receive an email notification that your order is being processed. Once your order is shipped, you will receive another email notification that your order has been shipped along with a tracking number.

Do you have minimum orders?

No. We do not have a minimum order quantity. Your order can buy from 1 item to as much as you want.

How Do I wash my printed Garments?

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine-wash, cold, inside-out, gently cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Payments

What Payment Methods do you accept?

We accept the following Methods of payment

Credit/Debit card (Visa, MasterCard, American Express): Your credit/debit card will automatically be charged by our financial service provider. Your order will begin processing after all necessary verification have been completed.

PayPal: The transaction will be processed by PayPal, an external financial service provider. During the checkout process you will be redirected to PayPal and pay with your account there. Your data will not be transferred to Canadian Eh Gift Shop. After verification have been completed by PayPal your order will then be processed. (Not available for all countries.)

We do not accept personal checks, cash, or money orders or any other payments by regular, posted mail.

Can I pay by check or money order?

No. We don’t accept these payment methods.

Shipping

We We Ship Internationally?

Yes, we do provide a couple of international shipping methods to choose from.

How much does delivery cost?

It is hard to give you an exact price as this entirely depends on your package weight, the country being shipped to, the courier that you choose, and the delivery speed that you choose; whether standard, or express.

Upon checkout, after choosing the terms of delivery that you want, it will state for you the total delivery cost of your package.

How long does it take for my order to be processed?

From the time your order is placed and the date when you receive it, there are two processes to consider,

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable.

Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Do you require a signature upon delivery?

Yes. In order for garments to arrive safely, most packages are sent via tracked courier services which require someone’s signature upon delivery.

What if the product is lost in the mail?

If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time of delivery is exceeded at no cost to you. However, if the tracking information for the package states that it has been delivered, Canadian Eh Gift Shop, would unfortunately not take responsibility.

Can I split my order and have it sent to multiple addresses?

No, you cannot. You need to pay for shipping for each address that you send a purchased item to.

How long does processing time take? When will my order ship?

Please allow for 2-7 business days for the processing and packing of your order. If the item is on back order, please allow for additional (item-specific) time.

How long does shipping take?

We use the United States Postal Service to ship all orders

Canada & USA shipping:
Priority Mail: 1-5 business days (3-8 days with processing time)
First Class: 2-5 business days (4-8 days with processing time)

International shipping:
6-20 business days for many major markets (8-26 days with processing time). Actual number of days may vary based on origin, destination, and customs delays.

As mentioned above, please allow more processing time for items on back order.

How much is shipping?

It depends on the item(s) you are purchasing, but shipping is calculated according to the weight and dimensions of your order.

If you feel that shipping is too high, please email [email protected] and let us know.

Why was my international order charged customs fees and/or additional fees?

USPS makes the recipient responsible for custom duties and taxes.

According to the USPS website

Post Office facilities must collect a Postal Service fee from the addressee for each item on which customs duty or Internal Revenue tax is collected. The Postal Service fee is authorized by international postal agreements to reimburse the Postal Service for costs it incurs clearing items through customs and collecting customs duties at the time of delivery.

Some countries also charge a flat handling fee, e.g. the Royal Mail charges an £8 handling fee for every imported package.

How do I track my order?

When we ship your order you will receive an email notification including the USPS tracking number at the email address you provided us with at checkout.

If you think you have not received the email, check your spam folder. If it’s not there, it’s possible that you provided the incorrect email address to us. In this case, please email [email protected].

Returns, Exchanges & Cancelling

What is your returns and exchanges policy?

Unfortunately, we do not accept returns or exchanges unless the item you received was not what you actually ordered in terms of size, color, t-shirt type, or design. If you receive the wrong item, we offer you a 30-day exchange guarantee in the form of an Exchange for a voucher to be redeemed towards your next order.

I made a mistake with my order. How do I change it?

As soon as you realize you’ve made a mistake with your order, email [email protected] and let us know of the issue. Someone will reply asap. If it has already been 48 hours since your order was made, however, there may be a chance that your order has already been processed. We encourage you to double check your details before purchasing and to read over the email you receive once your order is being processed.

Can I cancel my order?

Yes, you may cancel your order within 24 hours after placing your order. Email [email protected] with your name and order number and we can go ahead and cancel your order. Please provide a reason if you can. Once we cancel the order, we will process a refund, which usually takes 5-10 business days to get back into your bank account.

Print-On-Demand FAQs

What is a print-on-demand (POD) direct-to-garment (DTG) product?

A print-on-demand item is made fresh to order, which means that it is not digitally printed or produced until a customer purchases it. For our print-on-demand service, we use Printful. Please keep in mind that every print-on-demand product may vary.

DTG Printing

  • Eco-Friendly Water-Based Inks
  • Softer feel
  • Greater detailed prints
  • One-off printing

Why does the color of the print look different than what I ordered?

Every POD item is uniquely made and we can’t guarantee color accuracy 100%. The direct-to-garment printing sometimes changes the colors slightly. Please let us know if you have any big issues with color accuracy and we’ll see what we can do.

Do (POD) items qualify for free shipping?

No, Print-On-Demand Items do not qualify for free shipping as these items are all fulfilled solely by Printful in Charlotte, North Carolina.

What are the fulfillment and shipping times for print-on-demand products?

Printful takes about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel (posters, etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

97.66% of Printful orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

See below for more information.

What is sublimation printing?

A sublimated printed item is an all-over printing method created by infusing a layer ink directly onto the fabric, therefore covering a bigger surface space than DTG printers.

Why does the placement of the design differ from the one I ordered?

We cannot guarantee accurate placement of all-over-print designs on apparel. Due to the variation involved with printing and different apparel items, exact placement on sleeves and other areas of the shirt may vary.

Why are there white lines on my all-over-print apparel product?

White streaks will appear on all t-shirts around the seams, especially around the shoulders, under the armpits, and around the collar of the shirt.

Comment, Question?

Don’t see your question listed in the FAQs page? No worries! Simply go to “Contact Us” page and drop your question and we’ll do our best to get back to you as soon as we can!

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We offer Canada-wide Shipping. Our prices are in Canadian Currency. We accept the following payment methods: